Refund policy

Return and refund policy

We want you to be happy with your Oddly Gifted order. For cancellations, returns or problems with an item, contact oddlygifted@yahoo.com. Please include your order number or other proof of purchase.

Changing your mind — standard products

For non-personalised products purchased online, you can cancel your order without giving a reason from the time you place it until 14 days after the day you receive your goods. If an order arrives in separate deliveries, this period runs from the day you receive the last item.

Tell us clearly that you wish to cancel, for example by email or by writing to the address below. You must then send the goods back within 14 days of notifying us.

You are responsible for return postage for change-of-mind returns. Please package items securely and retain proof of postage. Use the original packaging where possible, but this is not a condition of your statutory cancellation rights.

You may unpack and inspect goods as you would in a shop. We may make a proportionate deduction if handling beyond what is necessary to establish their nature, characteristics and function has reduced their value.

Personalised products and artwork approval

Products made to your specifications or clearly personalised, including items featuring your own photographs, names or bespoke artwork, are excluded from statutory change-of-mind cancellation rights.

For orders requiring artwork approval, we will email you a proof before production. Please check all wording, spelling, images and layout carefully. Production will begin only after you confirm that you approve the artwork and wish us to proceed.

Once you have approved the artwork, we do not accept requests to change the design or cancel the personalised order because you have changed your mind.

This does not affect your statutory rights if the product is faulty, damaged, not as described or does not match the artwork you approved.

Standard products featuring our existing designs remain subject to the cancellation rights described above, even if we print them after you place your order.

Faulty, damaged or incorrect items

If there is a problem with your order, contact us as soon as reasonably possible. Photographs of the item and packaging can help us resolve the issue, but are not a condition of your statutory rights.

Where goods are faulty or not as described, you normally have a 30-day right to reject them for a refund. After this period, you may still be entitled to a repair, replacement or refund under consumer law.

We will cover reasonable return costs for faulty, damaged or incorrect items. Please contact us so we can arrange a suitable return or collection.

Refunds

For statutory change-of-mind cancellations, we will refund you without undue delay and within 14 days of receiving the returned goods or evidence that you have sent them back, whichever is earlier.

If you cancel your whole order, we will also refund the original standard delivery charge. Any extra amount paid for an upgraded delivery service is not refundable.

Refunds for faulty goods will be made without undue delay and within 14 days of us agreeing that you are entitled to a refund.

Refunds will be made using your original payment method, unless we agree otherwise, without a refund fee.

Return address

Oddly Gifted
Shamrock Farm
Kempley Road
Dymock
GL18 2BB
United Kingdom

Collections and in-person purchases

Online orders collected from us retain the applicable online cancellation rights.

For purchases made in person at our premises or market stall, we do not offer change-of-mind returns unless agreed at the time of purchase. Your rights regarding faulty or misdescribed goods remain unaffected.

Sale items and statutory rights

Sale items have the same statutory rights as full-price items.

Nothing in this policy limits your statutory consumer rights.